Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information: Name, email address, phone number, company information, and billing details.

Fleet Data: Vehicle information, location data, driver information, and operational metrics when you use our fleet management services.

Usage Information: Information about how you use our website and services, including log data, device information, and interaction patterns.

Communication Data: Records of your communications with us, including support tickets, emails, and phone calls.

We use the information we collect for the following purposes:

Service Provision: To provide, maintain, and improve our fleet management services and customer support.

Account Management: To create and manage your account, process payments, and communicate about your service.

Analytics and Insights: To analyze fleet performance, generate reports, and provide operational insights.

Communication: To send you service-related notifications, updates, and marketing communications (with your consent).

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Security: To protect our services, prevent fraud, and ensure the security of our platform and users.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business and providing services to you.

Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements: When required by law, court order, or government request, or to protect our rights and safety.

Consent: With your explicit consent for specific purposes not covered in this policy.

Aggregated Data: We may share aggregated, non-personally identifiable information for research and analytics purposes.

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: Data is encrypted in transit and at rest using industry-standard encryption protocols.

Access Controls: Strict access controls ensure only authorized personnel can access personal information.

Security Monitoring: Continuous monitoring and regular security assessments to identify and address vulnerabilities.

Employee Training: Regular training for employees on data protection and security best practices.

Incident Response: Established procedures for responding to and reporting security incidents.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

Account Information: Retained for the duration of your account and for a reasonable period after account closure for legal and business purposes.

Fleet Data: Retained according to your service agreement and applicable legal requirements, typically for 7 years.

Communication Records: Retained for up to 3 years for customer service and legal compliance purposes.

Marketing Data: Retained until you withdraw consent or for up to 2 years of inactivity.

Legal Obligations: Some information may be retained longer to comply with legal, regulatory, or contractual obligations.

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete personal information.

Deletion: Request deletion of your personal information, subject to legal and contractual obligations.

Portability: Request a copy of your personal information in a structured, machine-readable format.

Restriction: Request restriction of processing of your personal information in certain circumstances.

Objection: Object to processing of your personal information for direct marketing or other purposes.

To exercise these rights, please contact us using the information provided in the Contact section.

We use cookies and similar tracking technologies to enhance your experience on our website:

Essential Cookies: Necessary for the website to function properly and provide core services.

Analytics Cookies: Help us understand how visitors use our website to improve performance and user experience.

Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.

For detailed information about our cookie practices, please see our Cookie Policy.

Our services may integrate with or contain links to third-party services:

Integration Partners: We work with technology partners to provide enhanced fleet management capabilities.

Payment Processors: Third-party payment processors handle billing and payment transactions securely.

Analytics Providers: We use third-party analytics services to understand service usage and improve our offerings.

These third parties have their own privacy policies, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services you use in connection with our platform.

FleetCO operates globally, and your information may be transferred to and processed in countries other than your own:

Adequate Protection: We ensure appropriate safeguards are in place for international data transfers.

Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses for transfers from the EU/EEA.

Adequacy Decisions: We may transfer data to countries with adequacy decisions from relevant authorities.

Your Consent: In some cases, we may rely on your explicit consent for international transfers.

If you have concerns about international data transfers, please contact us for more information.

Our services are not intended for children under the age of 16:

Age Restriction: We do not knowingly collect personal information from children under 16 years of age.

Parental Consent: If we become aware that we have collected information from a child under 16, we will take steps to delete it.

Parental Rights: Parents or guardians who believe we have collected information from their child may contact us to request deletion.

If you are under 16, please do not provide any personal information through our services.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:

Notification: We will notify you of material changes by email or through our website.

Effective Date: Changes will be effective on the date specified in the updated policy.

Review: We encourage you to review this policy periodically to stay informed about our privacy practices.

Continued Use: Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@fleetco.com

Phone: +260 971 196 736

Address: FleetCO Privacy Team, Lusaka, Zambia

Data Protection Officer: dpo@fleetco.com

We will respond to your inquiries within 30 days of receipt.